Refund policy

RETURN, REFUND & SATISFACTION GUARANTEE POLICY

At God Speaks Co. we want you to be completely satisfied with your purchase.

That's why we offer a clear return policy and a 90-day satisfaction guarantee, in addition to any legal rights you may have as a consumer under the laws of your country.

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30-DAY RETURN PERIOD

You have 30 days from the date you receive your product to request a return, no questions asked. If you're not happy with your order, simply contact us within this period and we'll help you.

For customers in the European Union, this includes and exceeds your legal right of withdrawal (a minimum of 14 calendar days under EU consumer law).

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90-DAY SATISFACTION GUARANTEE

On top of the return period, God Speaks Co. offers a 90-day satisfaction guarantee from the date you receive your order.

If the product doesn't meet your expectations or has any issue, contact us within this period and we'll review your case and offer a solution.

This commercial guarantee does not replace, limit or reduce any legal rights you may have as a consumer.

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RETURN CONDITIONS

To be accepted, returns must meet the following conditions:

· The product is in the same condition in which it was received
· It has not been misused or damaged by the customer
· It is complete, with all its original components
· It is accompanied by proof of purchase or order number

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NON-RETURNABLE ITEMS

We do not accept returns of:

· Personalized or custom-made products
· Gift cards or promotional vouchers
· Products that, for hygiene or safety reasons, cannot be returned once opened or handled, where applicable law allows

Any other product purchased at God Speaks Co. may be returned within the applicable period, provided it meets the conditions above.

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HOW TO REQUEST A RETURN

Contact us at godspeaksyounow@gmail.com with your order number and the reason for your request.

Within a maximum of 48 business hours we'll reply with specific instructions and the return address.

Once we receive the product, we'll inspect it to verify its condition.

IMPORTANT: We do not accept packages sent without first requesting a return by email.

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RETURN COSTS

Return shipping costs are the customer's responsibility, except in the following cases:

· The product arrived damaged or defective
· A different product than the one ordered was delivered
· There was a shipping error on our part

In these cases, we'll cover the return costs or offer you a solution at no additional charge.

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DAMAGED OR DEFECTIVE PRODUCTS

If your product arrives damaged or defective, contact us as soon as possible at godspeaksyounow@gmail.com, attaching:

· Your order number
· Clear photos of the damage or defect
· Photos of the original packaging

After reviewing your case, we may offer one of the following:

· A free replacement
· A refund of the amount paid
· Another appropriate solution

This section does not limit your legal rights regarding product warranties.

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REFUNDS

Once your return is approved, we'll issue the refund using the same payment method used for the original purchase.

Refunds are processed within a maximum of 14 calendar days from the return notification, though we may withhold the refund until we receive the product or you provide valid proof of shipment.

Please note your bank or card issuer may take a few extra days to reflect the amount in your account.

If you have any issue with your refund, contact us at godspeaksyounow@gmail.com.

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EXCHANGES

To ensure immediate availability of the new product, we recommend first requesting a return of your current product and, once approved, placing a new order for the desired item.

This is usually the fastest and most efficient method.

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INTERNATIONAL CUSTOMERS

God Speaks Co. ships worldwide. This policy applies to all customers regardless of location.

Consumers may also have additional rights under the laws of their own country of residence, which are not affected by this policy.

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GOVERNING LAW

This policy is governed by applicable law, without prejudice to any mandatory consumer rights that may apply in the customer's country of residence.

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CONTACT

For any questions about returns, refunds or the satisfaction guarantee:

Email: godspeaksyounow@gmail.com
Response time: within 48 business hours

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God Speaks Co. reserves the right to modify this policy at any time. Any changes will be published on this page and will apply to purchases made after publication.