Refund policy

RETURN, REFUND & SATISFACTION GUARANTEE POLICY

At God Speaks Co. we want you to be completely satisfied with your purchase. We offer a clear return process and a 60-day satisfaction guarantee, in addition to any legal rights you may have as a consumer under the laws of your country.

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15-DAY RIGHT OF RETURN (WITHDRAWAL)

You have 15 days from the date you receive your product to request a return, without needing to give a reason. This meets and exceeds the legal right of withdrawal for European Union customers (a minimum of 14 calendar days under EU consumer law).

To exercise this right, contact us at godspeaksyounow@gmail.com within 15 days of receiving your order. Return shipping costs for a change-of-mind return are the customer's responsibility (see "Return Costs" below).

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60-DAY SATISFACTION GUARANTEE

On top of the return period, God Speaks Co. offers a 60-day commercial satisfaction guarantee from the date you receive your order. If the product has a genuine defect or issue not caused by misuse, contact us within this period and we'll review your case and offer a solution.

This commercial guarantee is voluntary and additional. It does not replace, limit or reduce the mandatory legal warranty or any other legal rights you have as a consumer, which remain fully in force.

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PRODUCT CARE INSTRUCTIONS (IMPORTANT)

To keep your jewelry in the best condition, please follow these care guidelines:

· Avoid contact with perfume, cologne, lotions, hairspray, cleaning products or any chemicals
· Remove before showering, swimming, exercising or sleeping
· Avoid prolonged contact with water and do not expose to very hot water
· Store in a dry place, ideally in the pouch or box provided
· Clean gently with a soft, dry cloth

Damage, wear, fading or discoloration caused by failure to follow these care instructions is not considered a manufacturing defect and is not covered by our satisfaction guarantee or by returns for defect.

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RETURN CONDITIONS

For change-of-mind returns, the product must be returned complete, with all its original components and its original packaging (box and/or pouch). You may open the packaging and examine the product as you would in a shop.

However, we may reduce the refund to reflect any diminished value of the product resulting from handling beyond what is necessary to establish its nature and characteristics — for example, if the item, its box or its pouch are returned damaged, incomplete, or missing due to improper handling.

For guarantee or defect claims, the product must not have been misused or damaged by the customer, including damage caused by not following the care instructions above.

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NON-RETURNABLE ITEMS

We do not accept returns of:

· Personalized or custom-made products
· Gift cards or promotional vouchers
· Products that, for hygiene or safety reasons, cannot be returned once opened or handled, where applicable law allows

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HOW TO REQUEST A RETURN

Contact us at godspeaksyounow@gmail.com with your order number and the reason for your request. Within a maximum of 48 business hours we'll reply with instructions and the return address.

IMPORTANT: We do not accept packages sent without first requesting a return by email.

Return address (returns only): [APARTADO DE CORREOS — rellenar]

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RETURN COSTS

Return shipping costs are the customer's responsibility, EXCEPT in the following cases, where we cover all costs:

· The product arrived broken, damaged or defective
· A different product than the one ordered was delivered
· The order never arrived
· There was a shipping error on our part

In any other case — including change-of-mind returns — the customer is responsible for the cost of returning the item.

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DAMAGED, DEFECTIVE, WRONG OR MISSING ORDERS

If your product arrives broken or defective, if you received the wrong item, or if your order never arrived, contact us as soon as possible at godspeaksyounow@gmail.com, attaching where relevant:

· Your order number
· Clear photos of the damage or defect
· Photos of the original packaging

After reviewing your case, we may offer a free replacement, a refund, or another appropriate solution, at no cost to you. This section does not limit your legal warranty rights.

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REFUNDS

Once your return is approved, we'll issue the refund using the same payment method used for the original purchase. Refunds are processed within a maximum of 14 calendar days from the return notification, though we may withhold the refund until we receive the product back or you provide valid proof of shipment.

Your bank or card issuer may take a few extra days to reflect the amount. For any refund issue, contact godspeaksyounow@gmail.com.

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EXCHANGES

To ensure availability, we recommend requesting a return of your current product and, once approved, placing a new order for the item you want. This is usually the fastest method.

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INTERNATIONAL CUSTOMERS

God Speaks Co. ships worldwide and this policy applies to all customers. Consumers may also have additional mandatory rights under the laws of their own country of residence, which are not affected by this policy.

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GOVERNING LAW

This policy is governed by applicable law, without prejudice to any mandatory consumer rights in the customer's country of residence.

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CONTACT

Email: godspeaksyounow@gmail.com
Response time: within 48 business hours

God Speaks Co. reserves the right to modify this policy at any time. Changes will be published on this page and apply to purchases made after publication.